FAQ

FIRST THINGS, FIRST:

oklahomaink.com goes to great lengths to ensure that all orders are filled accurately and on time and are of the highest quality. Accordingly, oklahomaink.com accepts returns and will refund payment if and when customers are disappointed by oklahomaink.com merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer.

We would love to talk though any questions that you may have. Give us a call: 

(918) 794-7772

HERE ARE A FEW QUICK ANSWERS TO SOME POPULAR QUESTIONS

ORDER MINIMUMS AND REORDER

  • Our minimum order requirement is twenty-four (24) pieces.

PAYMENT

  • We require a 50% downpayment with the remaining balance due upon pickup.
  • We accept all credit/debit cards, checks and, of course, cash.

TURNAROUND

  • Our typical turnaround time is 7 days from receipt of payment and artwork approval. Additional services will extend typical turnaround times. Rush charges will apply to all orders needed sooner than our typical turnaround times. Turnaround times only apply to production. If an order is being shipped, Oklahoma Ink cannot guarantee carrier ship times.

ESTIMATES

  • All estimates are good for thirty (30) days.

ART AND MATERIALS

  • All art and materials supplied by Oklahoma Ink, including screens, films and separations, remain the property of Oklahoma Ink unless explicitly stated otherwise. Any art supplied by the customer remains the property of the customer. All screens and films remain the property of Oklahoma Ink.

PROOFS

  • Additional charges will apply for proof samples depending on printed colors and design difficulty. All proofs are subject to setup and art charges. Pre-production proofs or spec samples are $25 plus $20 per color setup.

DYE LOTS

  • Due to market conditions and manufacturer garment mill variances beyond our control, Oklahoma Ink cannot guarantee consistency of dye colors throughout an individual order or from one order to the next.

COLOR MATCHING

  • Pantone matching is available at an additional charge and there is a minimum order of 48 pieces. PMS matching is only a guideline. Due to the differences between paper and textiles or other substrates, this is not guaranteed.

FILES

SHIPPING

  • Shipping time is not included in the turnaround time. Standard shipping rates apply. Shipping charges will not be included in the price quotes, but may be applied to final invoices. Charges apply to actual shipping rates, we do not charge for packaging or handling.

COLOR ACCURACY

  • We will match your print colors as close as possible to the final art on file. Because of the slight variances among computer monitors and manufacturer ink batches, small variations may be present from screen to print, and from print run to print run. If you require very specific color values in your print, we do not guarantee exact color matches.

PRINT QUALITY

  • Custom printed apparel may show slight imperfections (pin holes, misalignments, small smudges, etc.) and quality loss due to the nature of the material itself. Industry standard for misprint is 3%-5%. You will not receive more than 3%-5% misprints. We strive to reproduce art at the highest quality possible, but because limitations exist in technology and materials available, prints on apparel may vary.

ORDER CANCELLATIONS

  • Any cancellations placed after shirts have been ordered will not be refunded.

OVER-RUNS AND UNDER-RUNS

  • Overruns and under-runs not to exceed the industry standard of 5% of the amount ordered will constitute acceptable delivery. Only the quantity delivered will be billed.

Still have a question? Give us a call: 

(918) 794-7772