FAQ

FIRST THINGS FIRST:

Here at Oklahoma Ink, we go to great lengths to ensure all orders are filled accurately, on time, and of the highest quality. Accordingly, Oklahoma Ink accepts returns and will refund payment if/when customers are disappointed by Oklahoma Ink merchandise for one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer.

We would love to talk though any questions that you may have. Give us a call: (918) 794-7772

TURNAROUND

Our typical turnaround time is 7 days from receipt of payment and artwork approval. Additional services will extend typical turnaround times. Rush charges will apply to all orders needed sooner than our typical turnaround times. Turnaround times only apply to production. If an order is being shipped, Oklahoma Ink cannot guarantee carrier ship times.

ART AND MATERIALS

All art and materials supplied by Oklahoma Ink, including screens, films and separations, remain the property of Oklahoma Ink unless explicitly stated otherwise. Any art supplied by the customer remains the property of the customer. All screens and films remain the property of Oklahoma Ink.

ART AND MATERIALS

All art and materials supplied by Oklahoma Ink, including screens, films and separations, remain the property of Oklahoma Ink unless explicitly stated otherwise. Any art supplied by the customer remains the property of the customer. All screens and films remain the property of Oklahoma Ink.

PROOFS

Digital mock-ups are always available free of charge to retail customers.

DYE LOTS

Due to market conditions and manufacturer garment mill variances beyond our control, Oklahoma Ink cannot guarantee consistency of dye colors throughout an individual order or from one order to the next.

DYE LOTS

Due to market conditions and manufacturer garment mill variances beyond our control, Oklahoma Ink cannot guarantee consistency of dye colors throughout an individual order or from one order to the next.

HERE ARE A FEW QUICK ANSWERS TO SOME POPULAR QUESTIONS

ORDER MINIMUMS AND REORDER

Our minimum order requirement is ten (10) pieces.

PAYMENT

We require a 50% down payment with the remaining balance due upon pickup.
We accept all credit/debit cards, checks and cash.

ESTIMATES

All estimates are good for thirty (30) days.

COLOR MATCHING

PMS matching is only a guideline. Due to the differences between paper and textiles or other substrates, this is not guaranteed.

FILES

Download the File Type Guide

SHIPPING

Shipping time is not included in the turnaround time. Standard shipping rates apply. Shipping charges will not be included in the price quotes, but may be applied to final invoices. Charges apply to actual shipping rates, we do not charge for packaging or handling.

COLOR ACCURACY

We will match your print colors as close as possible to the final art on file. Because of the slight variances among computer monitors and manufacturer ink batches, small variations may be present from screen to print, and from print run to print run. If you require very specific color values in your print, we do not guarantee exact color matches.

PRINT QUALITY

Custom printed apparel may show slight imperfections (pin holes, misalignments, small smudges, etc.) and quality loss due to the nature of the material itself. Industry standard for misprint is 3%-5%. You will not receive more than 3%-5% misprints. We strive to reproduce art at the highest quality possible, but because limitations exist in technology and materials available, prints on apparel may vary.

ORDER CANCELLATIONS

Any cancellations placed after shirts have been ordered will not be refunded.

OVER-RUNS AND UNDER-RUNS

Overruns and under-runs not to exceed the industry standard of 5% of the amount ordered will constitute acceptable delivery. Only the quantity delivered will be billed.